Article 1 (General Provisions)
These Terms of Service (hereinafter referred to as “Terms”) set forth the conditions between the user (hereinafter referred to as “the User”) and luluto Pilates Studio (hereinafter referred to as “the Studio”) for the use of service provided by the Studio. These Terms apply to all visitors, users, and others who access or use the Studio’s service, website, and other platforms. Access to and use of the services are conditioned on your acceptance of and compliance with these Terms. The Studio reserves the right to modify or revise these Terms at any time without prior notice.
Article 2 (Class Reservation Policy)
Reservations should be made through the Studio’s website, phone, or online platforms.
Article 3 (Cancellation Policy for Reserved Classes or Appointments)
Cancellations by User for classes or appointments must be made at least 24 hours in advance. Cancellations made within 24 hours of the class start time will be considered late cancellations and will not be refunded. If the instructor is unable to attend an individual appointment due to unforeseen circumstances (such as illness), a replacement session will be arranged for another day or at another pre-arranged time.
Article 4 (Late Arrival and Early Departure)
If you are running late for a class or appointment, please contact your instructor. Time lost due to late arrival or early departure will not be compensated, and the session will continue for the remaining time.
Article 5 (Disclaimer)
By signing up for and participating in classes, events, activities, and other programs at the Studio, you acknowledge the specific inherent risks and dangers involved in using the services. With full awareness of the risks involved, you agree to waive and release all claims against the Studio and its Pilates instructors for any consequential loss that may occur.
Article 6 (Indemnity)
By using the Services, you agree to the following:
● The User receives Pilates instruction.
● The User understands that Pilates is not a substitute for traditional medical treatment or medications.
● The User understands that Pilates instructors do not diagnose illnesses or injuries, or prescribe medications.
● The User has clearance from your physician to do Pilates.
● The User understands that risks associated with Pilates services include, but are not limited to, superficial bruising, short-term muscle soreness, and exacerbation of undiscovered injuries, and you release the company and individual instructors from all liability concerning these injuries that may occur during the session.
● The User understands that there may be additional risks based on your physical condition. You understand that it is your responsibility to inform your instructor of any discomfort you may feel during the session so that they can adjust accordingly.
● The User understands that either you or the Pilates instructor may terminate the session at any time.
● The User has the opportunity to ask questions about the Service.
● The User agrees to indemnify and hold harmless the instructors and the Studio from any loss, injury, liability, damage, or cost that may incur due to the provision of Pilates services by the instructors and the Studio.
Article 7 (Data Collection and Privacy Policy)
By using the Services, you agree that the Studio may collect and store personal data from you. The data will be used for the following purposes:
● To better understand your needs
● To improve our services and products
● To send you promotional emails containing information about classes and memberships
● To contact you to fill out surveys and participate in other forms of market research
● To customize our website based on your online behavior and personal preferences
All collected information will be kept strictly confidential and will only be used for internal evaluation. The Studio is committed to securing your data and preventing data theft through the implementation of the latest technologies and software.
Article 8 (Intellectual Property Rights)
All content, software, and materials on the Studio’s website and the various platforms used by the Studio are the property of or duly licensed to the Studio. Third parties are not allowed to utilize the materials for modification, reproduction, or distribution purposes without prior written permission from the Studio.
Article 9 (Membership Suspension and Cancellation)
1．Suspension
In principle, our studio does not offer a suspension system. However, we may accommodate suspension requests in cases of unavoidable circumstances. If you wish to suspend your membership, you must notify the studio of the desired suspension period by the 10th of the month prior to the month you wish to start the suspension. Please note that the automatic monthly withdrawal will resume from the month following the end of the suspension.
2．Cancellation
If you wish to cancel your membership, you must notify us by the 10th of the month before the desired cancellation month using one of the following methods:
– In-person at the studio
– Online platforms
Requests made after the 10th of the month will be processed at the end of the following month, and your membership will be officially cancelled as of the last day of the following month.
Article 10 (Refund Policy)
As a general rule, no refunds will be provided after membership enrollment or after the purchase of any services or products. Please carefully review all terms, conditions, and details before making your purchase or enrolling in a membership.
By proceeding with your membership or purchase, you acknowledge and agree to this policy.
Article 11 (Refund Policy)
No refunds will be provided under any circumstances.
Article 12 (Customer Support)
If you have any questions about the services or the Terms, please feel free to contact us at rigakubodyindonesia@gmail.com.