Privacy Policy

1. What Personal Information We Collect

We may collect personal information from and about you when you use our Services, contact us, make a booking, submit an inquiry, or interact with our website.

The types of personal information we may collect include:

• Identifiers and contact details, such as your name, email address, phone number, WhatsApp contact information, and other information you choose to provide.
• Booking and inquiry information, such as your preferred session date, service preferences, questions, requests, and information submitted through our booking or contact forms.
• Information related to your session, such as your fitness goals, movement concerns, posture-related concerns, injury history, physical condition, or other information you voluntarily provide so that we can support your session appropriately.
• Internet or electronic network activity information, such as your IP address, browser type, device information, pages viewed, time spent on the website, referral source, and interactions with our website.
• Cookie and tracking information collected through cookies, analytics tools, advertising platforms, and similar technologies.

Cookies are small files stored on your device when you visit a website. We may use cookies and similar technologies to improve website performance, understand how users interact with our website, support marketing activities, and provide a better user experience.

You can configure your browser settings to refuse or delete cookies. Please note that if you disable cookies, some parts of our website or Services may not function properly.

2. How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

• To provide, operate, and improve our Services.
• To manage bookings, trial sessions, inquiries, and customer support.
• To communicate with you about your booking, inquiry, session, membership, or other requests.
• To personalize your experience and help us better understand your needs and goals.
• To support safe and appropriate 1-on-1 Pilates sessions.
• To analyze website performance, service quality, and marketing effectiveness.
• To conduct advertising, remarketing, and promotional activities, including displaying advertisements on websites, social media, and other advertising platforms.
• To prevent fraud, protect the security of our website and Services, and maintain internal records.
• To comply with applicable legal, regulatory, accounting, or administrative obligations.

3. How We Share or Disclose Your Personal Information

We may share your personal information with third parties where reasonably necessary for our business operations, service delivery, marketing activities, or legal compliance.

These third parties may include:

• Vendors and service providers who support our website, booking systems, customer management systems, payment-related services, IT systems, email delivery, cloud storage, and other business operations.
• Analytics providers who help us understand website traffic, user behavior, and service performance.
• Advertising platforms, social media platforms, and marketing partners that help us deliver relevant advertisements and measure the effectiveness of our campaigns.
• Professional advisers, such as accountants, legal advisers, consultants, or other business advisers.
• Authorities, regulators, courts, or other parties where required or permitted by applicable law.

We do not intentionally sell your personal information to unrelated third parties.

Where appropriate, we may use technical measures such as encryption, access controls, or hashing before sharing certain information for advertising, analytics, or security purposes.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access restrictions, secure systems, password protection, data management controls, and the use of Secure Socket Layer SSL technology where appropriate.

However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

We are not responsible for the security of information transmitted through networks, devices, or platforms that we do not control.

Please also be aware that any information you voluntarily disclose in public areas of our website or on third-party platforms may be collected and used by others. Please take care when sharing personal information publicly.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information where applicable.
• Withdraw consent where our handling of your personal information is based on consent.
• Object to or restrict certain uses of your personal information where applicable.
• Ask questions or make a complaint about how we handle your personal information.

To exercise these rights, please contact us using the details provided in the “How to Contact Us” section below.

We may need to verify your identity before responding to your request.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party website or service before providing personal information to them.

7. Cookies, Analytics, and Advertising

We may use cookies, pixels, tags, analytics tools, and similar technologies to understand how users interact with our website, improve our Services, and support advertising and marketing activities.

These tools may collect information such as your IP address, browser type, device type, pages visited, time spent on pages, referral source, and interactions with advertisements or website content.

We may use this information to:

• Analyze website traffic and performance.
• Improve website content and user experience.
• Measure the effectiveness of marketing campaigns.
• Deliver advertisements that may be relevant to your interests.
• Conduct remarketing or retargeting activities.

You may be able to manage cookie settings through your browser or device settings. Some third-party platforms may also provide their own privacy settings or opt-out mechanisms.

8. Transfer of Personal Information

We are located in Indonesia. However, some of the third parties with whom we work may be located outside Indonesia, including service providers, cloud storage providers, analytics providers, advertising platforms, and business partners.

As a result, your personal information may be transferred to, stored, or processed in countries outside your country of residence.

When we transfer or share personal information internationally, we take reasonable steps to ensure that your personal information is handled appropriately and in accordance with this Privacy Policy.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, responding to inquiries, managing bookings, maintaining business records, supporting marketing activities, resolving disputes, and complying with legal or administrative obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with our internal practices and applicable requirements.

10. Children’s Privacy

Our Services are not intended to collect personal information from children without appropriate consent from a parent or guardian.

If we become aware that we have collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete that information or handle it appropriately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected in the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

12. How to Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

Pilates Studio luluto Indonesia
Thamrin Residence, Unit E18
Jl. Kebon Kacang Raya No.3, RT.3/RW.8
Kb. Melati, Kecamatan Tanah Abang
Kota Jakarta Pusat
Daerah Khusus Ibukota Jakarta 10230
Indonesia
Email: luluto_id@rigakubody.com
WhatsApp: +62 811-9691-1577

We will review your inquiry or complaint and will make reasonable efforts to respond promptly.